Privacy Policy

HireHospo Limited (“HireHospo”, “we”, “us”, or “our”) is committed to protecting your personal information and complying with the New Zealand Privacy Act 2020 and the Credit Reporting Privacy Code 2020.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, purchase our products or services, or apply for credit, commercial hire, lease-to-own, or equipment financing with us.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Your name and contact details, including email address, phone number, and address.
• Delivery and billing information.
• Information relating to purchases, orders, returns, and payments.
• Information provided when you apply for credit, commercial hire, lease-to-own, or equipment financing.
• Financial and credit information required to assess and manage your application or account.
• Information required to verify your identity.

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, operating system, device information, and website activity through cookies and similar technologies.

2. How We Use Your Information

We may collect, use, and hold your personal information to:

• Process orders, payments, deliveries, returns, and enquiries.
• Provide and administer our products and services.
• Assess and manage credit, commercial hire, lease-to-own, and financing applications.
• Verify your identity and assess creditworthiness.
• Manage your account and ongoing payment obligations.
• Communicate with you about your account, orders, services, or applications.
• Prevent fraud, misuse, and other unlawful activity.
• Recover outstanding amounts and enforce our contractual rights.
• Improve our website, products, services, and customer experience.
• Comply with our legal and regulatory obligations.
• Send marketing communications where permitted by law.

3. Marketing Communications

We may send you information about our products, equipment, services, offers, and other updates where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at info@hirehospo.com.

4. Credit Information and Credit Reporting

If you apply for credit, commercial hire, lease-to-own, or equipment financing with HireHospo Limited, we may collect and process personal, financial, and credit-related information about you and, where applicable, your business, directors, guarantors, or other relevant parties.

This information may include:

• Full legal name, date of birth, residential address, and contact details.
• Driver licence or other identification information.
• NZBN, company registration, and business information.
• Banking and financial information.
• Business and trading history.
• Credit history and repayment information.
• Credit reports and identity verification information.

Equifax New Zealand

As part of assessing and managing credit applications and facilities, HireHospo Limited may obtain, use, and disclose credit information to Equifax New Zealand Information Services and Solutions Limited (Equifax NZ), a credit reporting agency in New Zealand.

Where permitted by applicable law, we may provide Equifax NZ with information relating to your credit application, credit account, payment performance, defaults, overdue amounts, and other relevant credit information.

Equifax NZ may hold this information on its credit reporting database and disclose it to its subscribers for purposes permitted under the Privacy Act 2020 and the Credit Reporting Privacy Code 2020.

We may obtain credit reports and other credit-related information from Equifax NZ for the purposes of:

• Assessing applications for credit, commercial hire, lease-to-own, or equipment financing.
• Verifying identity and assessing creditworthiness.
• Managing and monitoring credit facilities and accounts.
• Assessing payment performance and credit risk.
• Preventing fraud and other unlawful activity.
• Managing and recovering outstanding amounts.

Equifax NZ's handling of credit information is governed by its own privacy policy and applicable New Zealand privacy laws.

Equifax New Zealand Public Access
Equifax New Zealand Information Services and Solutions Limited
Private Bag 912012
Victoria Street West
Auckland 1142
New Zealand

Website: www.mycreditfile.co.nz

Equifax NZ Public Access can also be contacted on 0800 692 733.

Further information about how Equifax handles credit information is available in the Equifax New Zealand Privacy Policy.

Your Rights

Credit reporting in New Zealand is governed by the Privacy Act 2020 and the Credit Reporting Privacy Code 2020.

You have rights in relation to personal and credit information held by HireHospo Limited and credit reporting agencies, including the right to request access to and correction of information held about you, subject to applicable law.

Further information about your privacy rights is available from the Office of the Privacy Commissioner.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our products and services, operate our business, manage accounts, or comply with our legal obligations.

These parties may include:

• Payment processors and financial service providers.
• Credit reporting and identity verification agencies, including Equifax NZ.
• Freight and delivery providers.
• Technology and software providers.
• Debt collection and professional service providers.
• Government agencies, regulators, courts, or law enforcement where required or permitted by law.

We do not sell your personal information.

6. Third-Party Services

We use third-party providers to support our website, payments, credit assessment, delivery, communications, and business operations. These providers may collect, use, or store information in accordance with their own privacy policies.

Some providers may operate or store information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

When you access third-party websites or services through links on our website, those third parties may have their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

7. Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce platform through which we sell and provide our products and services.

Information submitted through our website may be processed and stored by Shopify in accordance with Shopify's privacy practices.

For more information, please refer to Shopify's Privacy Policy.

8. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, measure performance, and support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

10. Overseas Disclosure

Some of our technology, payment, credit, and other service providers may be located outside New Zealand. Where your information is transferred overseas, it may be subject to the laws of the country in which it is processed or stored.

Where required by applicable law, we take reasonable steps to ensure that overseas recipients provide appropriate protection for personal information.

11. Access and Correction

You may request access to the personal information we hold about you and request that inaccurate information be corrected, subject to applicable law.

If you wish to access or correct personal information held by HireHospo, please contact our Privacy Officer using the details below.

If your request relates specifically to credit information held by Equifax NZ, you may contact Equifax NZ directly through My Credit File or using the contact details provided in Section 4.

12. Children

Our website and services are intended for individuals who are legally able to enter into the relevant transactions or agreements. We do not knowingly collect personal information from children where such collection is not permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations.

Any updated version will be published on our website and will take effect from the date of publication unless otherwise stated.

14. Contact Us

If you would like to request access to or correction of your personal information, make a privacy complaint, or ask a question about this Privacy Policy, please contact our Privacy Officer:

HireHospo Limited
Attn: Privacy Officer
123 Captain Springs Road
Onehunga, Auckland 1061
New Zealand
Email: info@hirehospo.com

If you are not satisfied with how we have handled your privacy complaint, you may also contact the Office of the Privacy Commissioner.